Terms of Use

1. Introduction

Welcome to CBP Cleaning. By accessing our website and using our services, you agree to comply with the following terms and conditions. If you do not agree with these terms, please do not use our website or services.

2. Services Provided

CBP Cleaning offers residential, commercial, and office cleaning services throughout London. All services are subject to availability and the terms agreed upon during booking.

3. User Responsibilities

  • You must be at least 18 years old to use our services.

  • You agree to provide accurate and complete information when booking a service.

  • You must not misuse our website, attempt to gain unauthorized access, or use our services for unlawful purposes.

4. Payments & Cancellations

  • Payments must be made as per the agreed terms at the time of booking.

  • Cancellations must be made at least 24 hours in advance to avoid cancellation fees.

  • Refunds, if applicable, will be processed within 7 business days.

5. Limitation of Liability

CBP Cleaning is not responsible for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the cleaning service.

 

 

Privacy Policy

1. Data We Collect

We collect personal information including:

  • Name, email address, phone number

  • Home or business address for service purposes

  • Payment details for transactions

2. How We Use Your Data

We use your information to:

  • Process service bookings

  • Provide customer support

  • Improve our website and services

  • Send promotional offers (if opted-in)

3. Data Protection & Security

We take data security seriously and implement necessary measures to protect your personal data from unauthorized access, loss, or misuse.

4. Third-Party Sharing

We do not sell or rent your personal data to third parties. However, we may share information with trusted partners who assist in providing our services (e.g., payment processors).


 

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality and user experience.

2. Types of Cookies We Use

  • Essential Cookies – Necessary for website operation

  • Analytics Cookies – Help us understand user behavior and improve services

  • Marketing Cookies – Used for personalized advertisements

3. Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may affect website functionality.


 

UK GDPR Compliance

1. Your Rights Under UK GDPR

As a UK-based user, you have the right to:

  • Access, correct, or delete your personal data

  • Restrict or object to data processing

  • Data portability (request a copy of your data)

  • Withdraw consent at any time

2. Data Retention

We retain your personal data only for as long as necessary to fulfill our service obligations and legal requirements.

3. Contact for Data Concerns

For any data protection concerns or requests, please contact us at: 

Email: [email protected]
Phone: 0208 064 2006
Address: 66 Lavender Hill, London, SW11 5RQ

CBP Cleaning reserves the right to update these policies at any time. Please check back periodically for any changes.

Privacy Policy